Privacy Policy

Account information. When you sign up we collect your email address, password (stored as a hash by our authentication provider), and business details such as your business name, address, hours, services, and phone number.

Website content. If you provide your business website URL, we read publicly available pages from it to configure your AI agent (services, hours, contact information).

Call data. When someone calls your BookMySlot phone number, we process the audio of the call and generate transcripts, summaries, and recordings. Callers may share information such as their name, phone number, and the reason for their appointment, which is stored as a booking.

Usage data. We collect standard technical information such as IP addresses, browser type, and pages visited, used for security and to improve the Service.

We use the information we collect to:

• Provide the Service — answering calls, booking appointments, and showing call history in your dashboard;
• Configure and improve your AI agent's responses;
• Send service notifications (for example, booking confirmations by SMS where enabled);
• Process payments and manage subscriptions;
• Maintain security, prevent abuse, and comply with legal obligations.

We do not sell your personal information or your callers' personal information.

Calls handled by the AI agent may be recorded and transcribed so that you can review them in your dashboard. As the business owner, you are responsible for complying with call-recording and consent laws that apply in your jurisdiction, including notifying callers where required. Caller data collected during calls is processed on your behalf to deliver the Service.

We share data with a small number of processors strictly to operate the Service:

• Voice infrastructure and telephony (real-time speech processing, phone numbers);
• AI language-model providers (generating agent responses and summaries);
• Cloud database and authentication providers;
• Payment processing (for paid subscriptions);
• SMS delivery (where you enable booking notifications).

Each provider processes data only as needed to provide their function and is bound by contractual data-protection obligations.

We retain your account and business data while your account is active. Call recordings, transcripts, and bookings are retained according to your plan and can be deleted on request. When you close your account, we delete or anonymize your data within a reasonable period, except where retention is required by law.

Data is encrypted in transit and at rest. Access to production data is restricted, and each business's data is isolated with row-level security so that only the account owner can access it.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can exercise most of these directly in the dashboard, or contact us and we will respond within the timeframe required by applicable law.

The Service is intended for businesses and is not directed at children under 16. We do not knowingly collect personal information from children.

We may update this policy from time to time. If we make material changes, we will notify you by email or through the dashboard before they take effect.

Questions about this policy or your data? Contact us at support@bookmyslot.ai.